Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Find out exactly how rapid97 manages, protects, and respects your personal data.
Six core principles that underpin how rapid97 protects the personal information of every player in Malaysia.
All data transmitted between your device and rapid97's servers is protected by industry-grade 256-bit SSL encryption. No one — including third parties — can intercept or read your information in transit.
Rapid97 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data that is necessary, store it securely, and delete it when it is no longer needed.
Rapid97 has never and will never sell, rent, or share players' personal data with any third party for marketing or commercial purposes. Your data is used solely for platform operations and legal compliance.
You have the full right to access, correct, or request the deletion of your personal data at any time. Contact our support team and we will process your request within the timeframe required by law.
Your personal data is stored in data centers equipped with strict physical access controls, at-rest data encryption, and automatic backups. Our servers meet the ISO 27001 international security standard.
In the event of any security incident involving your data, rapid97 is committed to notifying you within 72 hours of discovery, in line with global data protection best practices.
This Privacy Policy applies to all services provided by rapid97, including the rapid97.win website and our mobile app. By using any rapid97 service, you agree to the data protection practices described in this document.
Rapid97 takes the responsibility of protecting players' personal data extremely seriously. As an online sports betting and casino platform operating in Malaysia, we understand that your trust is the most valuable asset we must safeguard.
This Privacy Policy was drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It details the types of data we collect, the purposes for collection, how we store and protect it, and the rights you hold as the data owner.
We encourage you to read this document carefully. If any section is unclear or you have questions, our customer support team is ready to assist through the available channels on the rapid97 platform.
Continued use of the rapid97 platform following any changes to this Privacy Policy means you accept the updated terms. The last updated date is always displayed at the top of this document for your reference.
Rapid97 only collects data that is strictly necessary to provide, maintain, and improve our services. Below are the categories of data we collect, along with their purposes and methods of collection:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, identification card number, nationality | Account registration, KYC process |
| Contact | Email address, phone number, residential address | Account registration, profile updates |
| Financial | Bank account number, bank name, deposit and withdrawal transaction history | Payment processing, financial KYC |
| Technical | IP address, device type, operating system, web browser, access logs | Automatically collected during platform use |
| Activity | Betting history, games played, session duration, and usage patterns | Automatically collected during platform use |
| Communication | Customer support conversations, feedback, and complaints | Direct interaction with our team |
We do not collect any sensitive data categories such as health information, religious beliefs, sexual orientation, or political views. Should there be a need to collect any additional information beyond the above, we will obtain your specific consent beforehand.
Every piece of data we collect is used for a clear and legitimate purpose. rapid97 processes your personal data on a solid legal basis — whether by consent, contractual necessity, legal obligation, or our legitimate interests as a platform operator. The primary purposes for which your data is used are as follows:
Rapid97 will not process your data for any purposes not mentioned above without first obtaining your renewed consent.
Rapid97 does not sell players' personal data to any third party. However, there are specific situations where we need to share certain information with selected parties to ensure smooth platform operations and legal compliance:
All third parties working with rapid97 are bound by legally enforceable data processing agreements. They are only permitted to process your data for specified purposes and must adhere to the same security standards we uphold.
Rapid97 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. They help us remember your preferences, maintain your login session, and understand how players interact with our platform.
We use several types of cookies:
You can manage cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality and your experience on the rapid97 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rapid97:
To exercise any of the rights above, please contact the rapid97 customer support team through our platform. We will process your request within 21 business days and notify you if additional time is required.
Rapid97 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or damage. The key security measures we employ include:
While no system can guarantee absolute security, rapid97 employs industry-leading technology and best practices to minimise the risk of a data breach to the lowest achievable level.
Rapid97 does not retain your personal data longer than is necessary for the purpose for which it was collected. Retention periods are determined based on the type of data, operational requirements, and applicable legal obligations:
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.
The rapid97 platform may contain links to third-party websites or services such as game providers, payment processors, or technology partners. Please note that this Privacy Policy applies solely to the rapid97 platform.
Rapid97 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every third-party website you visit through our platform. Our cooperation with any third party does not imply that we endorse or are responsible for their data practices.
Rapid97 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, technology, legal requirements, or other relevant factors. Whenever changes are made, the "Last Updated" date at the top of this document will be revised accordingly.
For significant changes, we will notify you via your registered email or in-platform notification before the changes take effect. For minor changes, updating this document is sufficient notice.
Continued use of the rapid97 platform after any changes are published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding how rapid97 manages your personal data, or if you wish to exercise any of the rights outlined in Section 6, please contact our Data Protection Officer (DPO) via:
We are committed to handling all privacy-related inquiries seriously and promptly. All complaints will be thoroughly investigated and we will provide a written response within 14 business days.
If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection (JPDP) Malaysia, the national regulatory body overseeing PDPA compliance.